Privacy Policy - Robertson Physiotherapy

Privacy Policy for Robertson Physiotherapy

At Robertson Physiotherapy, we are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, and safeguard your information when you visit our website www.robertsonphysioayrshire.co.uk or use our services.

1. Who We Are

Robertson Physiotherapy is a physiotherapy clinic based in Ayrshire, Scotland. If you have any questions about this policy or how we handle your data, please contact us at:

Email: keith@robertsonphysioayrshire.co.uk
Website: www.robertsonphysioayrshire.co.uk

2. What Information We Collect

We may collect the following types of personal data when you interact with us:

2.1 Personal Identifiable Information

Name
Email address
Phone number
Postal address

2.2 Health Information

Medical history and treatment records relevant to physiotherapy services.

2.3 Website Usage Data

IP address
Browser type and version
Pages visited on our website
Time and date of visit

2.4 Payment Information

Details of payment transactions, including credit/debit card information, processed securely via third-party payment providers.

3. How We Use Your Information

We use the data we collect for the following purposes:

To provide physiotherapy services and manage your appointments.
To communicate with you regarding your treatments, bookings, and queries.
To process payments for our services.
To send you clinic updates and promotional offers (if consent is provided).
To comply with legal and regulatory obligations.

4. How We Store and Protect Your Information

4.1 Data Security

We take the protection of your personal data seriously. Measures include:

Secure servers for storing data.
Encryption of sensitive information.
Restricted access to personal data by authorized personnel only.

4.2 Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Health records are kept for a minimum of 8 years in compliance with healthcare regulations.

5. Sharing Your Information

We will never sell your personal data. We may share your data in the following circumstances:

With trusted third-party providers who assist in delivering our services (e.g., payment processors or IT providers).
When required by law, such as to comply with legal obligations or respond to lawful requests by authorities.

6. Your Data Protection Rights

You have the following rights under data protection laws:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data under certain circumstances.
Right to Restrict Processing: You can request the restriction of your data processing.
Right to Data Portability: You can request the transfer of your data to another organization or directly to you.
Right to Object: You can object to the processing of your data for certain purposes, such as marketing.

To exercise any of these rights, contact us at keith@robertsonphysioayrshire.co.uk.

7. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and track website usage. For detailed information about the cookies we use, please refer to our Cookie Policy.

You can disable cookies through your browser settings, though this may affect the functionality of our website.

8. Third-Party Links

Our website may include links to external websites. Robertson Physiotherapy is not responsible for the privacy practices or content of these third-party websites.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. Please review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at: